If a loved one’s IT equipment (tablet, laptop, etc) was shared and used by others, gaining access to any files and folders saved on it should be straight forward, but if the equipment was private to your loved one, accessing the equipment may require expert help.
In this instance we recommend contacting the manufacturer of the equipment (e.g. Apple, Samsung, Acer etc) and they should be able to assist you with ‘unlocking’ the equipment.
If your loved one didn’t tell you what online services they used, here are some things you can do to identify what accounts they had:
Listed below is a summary and link to the policies of some leading online providers on how to close online accounts following the death of a loved one.
(The Co-op Funeralcare is not responsible for content published on other external websites.)
Obtaining access or to close a deceased person's Gmail account is a two stage process. The first step is to submit a request to Google who will then review your application.
There are two options that Facebook provide when dealing with an account of someone that has passed away.
Twitter will liaise with the person acting on behalf of the person who has died to help deactivate their Twitter account.
YouTube is owned by Google and so the same policy applies.
To remove a LinkedIn profile of someone who has died, an electronic document needs to be completed and submitted.
You can contact Instagram via e-mail to advise them that one of their users has died.
To deactivate a Pinterest account, you can contact them at: firstname.lastname@example.org.
To request the removal of a Flickr or Yahoo account, you will be asked to send specific documentation such as a letter and a copy of the death certificate to their legal department.
British Gas have separate pages on their website to help you.
The Co-operative Bank has a dedicated helpline to assist with the accounts of someone who has died.
To advise Barclays Bank that one of their customers has passed away, you can call their Bereavement team, fill in an online form, visit any branch or write to their Head Office.
When The Co-op Membership are notified of a death they will cancel the membership.